Refund and Return’s Policy

Our Returns and Refunds Policy

Returns and Refunds 

• • You must notify CARTRIDGE SITE of the return within 30 days of purchasing the goods
  • Return exception of 1 day after 30days have passed.
  • We will only process a return and a refund if you notify us at info@cartridgesite.net. CARTRIDGE SITE will then ask you to take photos of the damaged goods and send it to us.
  • You are reliable for returning the item only if the item is faulty/broken.
  • The goods should at no circumstances be send back to the manufacturer.
  • Replacements, refunds, or credits will only be affected once the goods in question have been returned to our warehouse and inspected.
• CARTRIDGE SITE does not offer Cash Refunds Only Store Credit equivalent value of the product.
• Strictly CARTRIDGE SITE will not accept products returned due to change of mind.
• If you received the goods damaged or defective, we will replace the item if we have stock. Failing that, we will credit you for the damaged goods in full amount.

1. Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
   • We will not credit if there is any evidence that the product has been used.
   • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

1. Exclusions: We cannot accept the following items for returns
   • For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer.
   • Where the products are personalized or made to the customer’s specifications.
   • Where the products are perishable or will expire rapidly.
   • Where wrong clothing or shoe sizes have been ordered – unless otherwise specified on the daily email.
   • Where the products by reason of their nature cannot be returned.
   • If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken.
   • For the sale of reading material in whatever form.

75 Rietfontein Rd, Boksburg West, Johannesburg, 1459